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Platform instead of 4–5 tools
OMNICHANNEL CCaaS WITH ON-PREMISE & CLOUD FLEXIBILITY
One Enterprise Contact Center Platform. Every Channel Built In.
XCALLY unifies WhatsApp, Voice, Email, and vendor-agnostic AI (OpenAI, Dialogflow, Lex) into one enterprise-grade platform. Deployed on-premise, in the cloud, or hybrid with flexible concurrent licensing.
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100%
On-Premise or Cloud Freedom
20+
Years entrypoint expertise
XCALLY
Trusted by BPOs, banks, healthcare, and regulated sectors globally. entrypoint has been a trusted enterprise technology partner since 1996.
See the platform in action
Experience the power of XCALLY
From advanced integrations to full customization and data protection see how voice, digital channels, AI, and analytics come together in one enterprise workspace.
- One workspace for daily operationsAgents and supervisors handle conversations, messages, and customer context in the same interface.
- Deployment that follows your policyChoose cloud, on-premise, or hybrid infrastructure without accepting a cloud-only constraint.
Platform depth
Everything Your Contact Center Needs. In One Platform.
Cally Square Visual IVR Designer
Stop waiting on developers. Cally Square's drag-and-drop interface lets your team design, test, and deploy complex IVR flows and no-code automation in minutes. Build multi-level menus, conditional routing, and self-service without code.
Cally Square Visual IVR Designer
Stop waiting on developers. Cally Square's drag-and-drop interface lets your team design, test, and deploy complex IVR flows and no-code automation in minutes. Build multi-level menus, conditional routing, and self-service without code.
Motion Bull Predictive Dialer
Maximize outbound talk-time with intelligent predictive dialing. Motion Bull automatically filters busy signals and disconnected numbers, connecting agents only to live contacts. Perfect for BPOs looking to boost productivity by 300%.
Omnidesktop Unified Agent Workspace
Give agents the context they need. Omnidesktop consolidates voice calls, WhatsApp messages, emails, and CRM data into a single workspace. No tab-switching, no context loss, just seamless customer conversations.
AI Assistants Powered by OpenAI, Dialogflow & Lex
Deploy intelligent AI agents that handle routine inquiries, qualify inbound leads, and escalate complex issues. Natively integrated with XCALLY's routing engine to work across all channels 24/7.
Deployment Flexibility On-Premise, Cloud or Hybrid
Keep full control over your data. Unlike cloud-only rivals, XCALLY can be deployed 100% on-premise, in the cloud, or as a hybrid setup, meeting strict GDPR, HIPAA, and data sovereignty requirements.
Quality Monitoring & Sentiment Analysis
Maintain the highest standards with built-in call recording, screen capture, and quality scoring. Natively run real-time sentiment analysis to detect customer frustration and prompt supervisor intervention.
Your AI, Your Choice Chatbots & Voicebots Powered by OpenAI
AI Chatbots & Voicebots
Deploy intelligent virtual assistants across WhatsApp, voice, and web chat to handle up to 60% of routine inquiries automatically.
OpenAI & ChatGPT Integration
Natively connect to OpenAI to power advanced generative AI customer service, automatic summaries, and intent detection.
Sentiment Analysis & QA
Real-time detection of customer frustration and satisfaction levels, enabling supervisors to monitor and improve call quality.
No-Code AI Automation
Design, test, and deploy AI-driven call routing and self-service flows in minutes using our visual designer (Cally Square).
Native integrations
Connects to the CRM and AI stack you already use
Connect the CRM and channels you already use directly to the agent workspace.
Continue with the tools that serve the business without rebuilding the contact center.
Total cost of ownership
Why consolidate your contact center stack?
Most enterprise IT and operations leaders juggle separate telephony, digital messaging, dialer, and AI tools each with its own vendor, interface, and integration burden.\n\nXCALLY replaces that fragmented stack with one enterprise-grade omnichannel CCaaS platform. Concurrent licensing lets you pay for active agents not every seat. Deploy on-premise, in the cloud, or hybrid.
Feature
Legacy CCaaS (Talkdesk/Genesys)
Outdated PBX / 3CX
XCALLY by entrypoint
Licensing model
Per-seat lock-in
Hardware-bound
✓ Flexible concurrent licensing
Omnichannel (Voice + WhatsApp + Email + Chat)
✓ (costly add-ons)
✗
✓ Native, included
AI Engine Integration (OpenAI / Lex / Dialogflow)
✗ (locked-in/third-party)
✗
✓ Open AI choice, included
Visual IVR Designer (No-Code)
✓ (complex, expensive)
✗
✓ Cally Square (Drag-and-drop)
Deployment: Cloud / On-Premise / Hybrid
Cloud only
On-premise only
✓ All three options (Secure On-Prem)
CRM Integration (Salesforce, HubSpot, Zoho)
✓ (API fees apply)
✗
✓ Native, bidirectional
Compliance & Security
✓
Varies
✓ GDPR, HIPAA, ISO, Data Sovereignty
Local Enterprise Support
✗
Limited
✓ entrypoint, 20+ years expertise
Every integration between separate products is a potential failure point and another vendor to manage. Organizations that consolidate on XCALLY report faster rollout and less IT overhead from running parallel systems.
Enterprise readiness
Built for Enterprise Security, Compliance, and Continuous Uptime
Certifications and independent market ratings give procurement teams a practical basis for security, quality, and compliance review.
Omnichannelquestions
Common questions about AI-powered contact center solutions
What is an AI-powered omnichannel contact center?
Which contact center platforms does entrypoint deploy?
Can AI reduce average handle time?
Do you provide ongoing contact center support?